Welcome to Our Partner with Bridge Information Session!
This session is only 15 minutes long. The application button and FAQ will appear when you have watched the entire video. At this time registrations are not accepted from the following states: CA, WI, OR, MD, MA, NY, CT
Frequently Asked Questions
Who are you and what is Arise?
Bridge Virtual Solutions LLC is an Arise Independent Business Owner. We partner with Independent Customer Service Professionals (CSP's) who work from home providing service and support to the customers of Fortune 500 clients and other large companies.
Arise Virtual Solutions has been a pioneer in the virtual call center industry since 1994. The Arise® Platform connects independent call center businesses to Fortune 500 and other large companies to provide on-demand customer service and superior business process outsourcing results for other back office processes through innovative cloud technology and crowdsourcing, delivering exceptional operational and cost efficiencies.
How do I partner with Bridge Virtual Solutions?
We partner with Independent Contractors who have an entrepreneurial mindset. Ideally, our partners either own a business or want to start one. In the meantime, they are looking a way to bridge the gap in their income.
Some of our partners will choose to become Independent Business Owners and start their own virtual call centers. Others may opt to partner with us in our Digital Marketing Agency. While others may choose forego the day-to-day operations of owning a business and continue to partner with us long-term as Independent CSP's.
What type of call center opportunities are available?
Through the Arise® Platform, work-from-home call center opportunities are available with over 20 companies. While not all companies have available opportunities at the same time, new opportunities are available on a regular basis.
Industries we serve include, cruise and travel, vacation rental, energy, roadside assistance, home appliance repair, home warranty service, book sellers, cable and communications, tax software, luxury retail, office supplies, and retail pharmacy.
Will I be an employee of Bridge Virtual Solutions?
No, CSP's are not employees of Bridge Virtual Solutions. If you are invited to partner with us, you will be an Independent Contractor.
What is an independent contractor?
Independent Contractors are not employees, but rather self-employed. As an independent contractor, you provide your own equipment, pay your own self-employment taxes, choose your own hours based on client needs, and sign an Independent Contractor Agreement. At the end of the year, you'll receive a Form 1099 instead of a W-2 to file your taxes.
Refer to the IRS website for more information about being an Independent Contractor. Learn more.
What do I need to work from home successfully?
As an Independent Contractor you will provide your own equipment. Your equipment specifications must allow you to be able to access the clients' systems without technical difficulties. At a minimum, you will need an up-to-date Windows 10 or Mac desktop or laptop, headset for certification, a USB headset for servicing, a hardwired landline telephone, and a high speed internet connection. Click here to download the Arise Systems & Equipment Policy.
Because you will be working from home, you will need a quiet workspace free of distractions.
Are there fees I will have to pay?
As an Independent Contractor you are responsible for all fees related to the fulfillment of your contracts. Currently, we do not assess an Admin fee. The only recurring fee you will have is the Arise Platform access fee of $19.75 per invoice period ($39.50 per month.
Optionally, you my elect to participate in our Bridge Plus Plan that gives you access to health and lifestyle discounts, professional development courses, and legal coverage. The Bridge Plus Plan is $60 per invoice period and includes the Arise Platform fee.
Some expenses and fees may be tax deductible. Consult with a tax professional for tax planning advice.
Why do I have to pay fees?
As an Independent Contractor, you are essentially self-employed. In the same way that you would pay fees to become a Real Estate Agent, Certified Nursing Assistant, or Travel Agent there are fees associated with certifying for the client companies partnered with the Arise Platform. The difference is, once you are become licensed or certified as a Real Estate Agent or Travel Agent you have to prospect for clients and aren't guaranteed income. Once you complete and pass client certification, you begin servicing and earning a per interval rate of $4 to $8 per 30-minute interval. You can service more than one client company at a time and work as many hours as you like, around your schedule.
Fees and business related expenses may be tax deductible. Consult with a tax professional for tax planning advice.
What is meant by certification?
Each client company offers a certification course that must be passed in order to begin servicing. These are highly specialized, instructor-led online courses that provide information on the client’s systems that you will be using to service, as well as the requirements for the program. Most come with a fee that ranges from $19 -$299. As an Independent Contractor, these fees may be tax deductible. Seek professional tax advice.
Will I be paid during certification?
No. As an Independent Contractor, you are responsible for all business expenses related to the fulfillment of your contract. Certification courses are a necessary expense toward ensuring you are equipped to perform the contracted services. Certification fees may be tax deductible. Seek professional tax advice.
How much income can I earn?
How much you can earn depends on you and how much or how little you choose to work. You make your own schedule based on client servicing needs. Decide your monthly income goals, then select a client opportunity and the number of intervals (hours) that align with those goals. You may service more than one client at a time. Client opportunities pay ranges from $4.00 - $7.00 per 30 minute interval.
How long will it be before I start earning income?
You will typically start earning consistent income after you have completed certification and begin servicing your client contract. Certification can take from 4 to 6 weeks, depending on the client. On rare occasions, a client may offer pay for live calls taken during certification.
Are there incentives for military?
Yes. If you are active military, veteran, or military spouse, you may be eligible to have half of the fee waived for your first certification course. We provide complete details when you begin the registration process.
Does your company offer benefits?
No. When you partner with us, you are an Independent Contractor. We do not offer employee benefits. We may at our discretion, however, offer perks from time to time.
You may optionally and at your expense elect to participate in our Bridge Plus Plan that offers access to certain discounts and perks.
We provide access to a private portal so that you always have access to the support and communication necessary to the fulfillment of your contract.
What You'll Learn Today
- 1Who we are and what we do
- 2What we are NOT
- 3Available opportunities
- 4What it means to be an Independent Contractor
- 5Perks of being an Independent Contractor
- 6The ins and outs of making your own schedule
- 7How you earn revenue
- 8What are the business related fees and expenses
- 9Industries we service
- 10How to partner with Bridge Virtual Solutions
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